The casino needs updating. The buffet was horrible and brought the rating down see my review of the International Buffet. Best casino in the area, but it is very small. And usually too smoky, even when I don't see anyone smoking! They should invest in some sort of air cleaning system. Most friendly staff of any casino this is the best thing about it. Skip the buffet, typical casino "hog trough" food, just like all the other casino buffets in the world, with very few 2 or 3 exceptions in Las Vegas..
Check in was a disaster. We booked a double queen and when we arrived around 3 pm for check in we were told that the only Rooms available were king rooms. The front desk girl had a bad attitude about it like it was our fault that they don't back what the customer thinks they are paying for on the website At this point I'm agitated with her behavior and lack of understanding about the whole situation.
We accept the offer and move on about our day. After we are settled in the room, I call to speak with management about her behavior and the booking error and to report how she rudely stated they are sold out of double rooms. The bellman brought up rollaway that took up half the walking space in the room. It's very disappointing to start the trip this way. So around and 20 mins later the phone rings in the room, It's the front desk stating that they found a double queen and we can come back down stairs with the keys and check out of current room that we already checked in with our things and move into another room!!!!
What made me so mad is the fact that if they found a room in 20 mins they had that room all along! It's only after I spoke with management and asked for refund that they took matter seriously!! We will not stay here ever again! They lack customer service skills, the casino is too smoky and they do not clean the dust in the rooms either. Dust mites were all over the walls and bedding and I included pictures. Thank you for posting comments regarding your most recent stay, and I want to apologize that your experience was not satisfactory.
The service experience that you encountered is not indicative of our operation as a whole, and I am sorry that this happened. I would love to talk with you personally regarding this. Please call me at your convenience at Thank you. Wesley Garcia Director of Human Resources.
Nice hotel and really nice rooms!!! Plenty of space and big bathrooms!! Free parking and several places to eat. Coming from Oklahoma the casino is small but there all small in comparison. And being on the 22 floor made it a little more fun!!!! Skip to main content. Log in to get trip updates and message other travelers. Guests —. Prices are the average nightly price provided by our partners and may not include all taxes and fees.
Taxes and fees that are shown are estimates only. Please see our partners for more details. View all 5 deals. Mrs Tucker. More Show less. Date of stay: April Trip type: Traveled as a couple. Thank arkmary. Report response as inappropriate Thank you.
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